Please carefully read the following terms and conditions.
Your purchase implies that you have read and accepted these terms and conditions.
Delivery of Goods
Customers must note on freight bill any shortages or damages at time of delivery or within 24hours. If there is obvious damage to your package, bring it to the attention of the carrier and notify us immediately. This information must be noted on freight bill and/or packaging list. Customer must have signed copy of original freight delivery ticket and packing slip by the delivering carrier/agent. Claims must be submitted within 48 hours of receipt of merchandise with pictures. Your order has been carefully packed with a protective film and thoroughly inspected. If the protective film should be broken or missing please note on freight bill. Refused deliveries are treated as returns, see below.
Order Additions or Modifications
We will allow orders to be combined if placing multiple orders, but shipment must be made to one destination, if shipment is to multiply locations we will charge a processing fee of $10.00. Carefully check you order confirmation, should there be an error we made, we will gladly make the correction. Orders cannot be modified once they have been processed.
Orders may be cancelled prior to processing (order picking or order acknowledgement) without incurring any fees. Once an order has been processed, cancellation cannot be accepted. Special order items CANNOT be canceled and are subject to penalties we incur from the vendor.
Out-of-stock item(s) will be not be backordered. This can happen when an item has been discontinued or is on backorder by the manufacturer or is otherwise unavailable. We base our shipments based on inventory showing availability “quantity-on-hand” and are updated every day, but orders are filled on a first come, first served basis.
Flooring Pro accept checks, credit cards, wires or ACH transfers and allow open accounts with approved credit. Credit card transactions are subject to an additional 1.5% charge. (2.5% with Amex) Invoices not paid within terms are subject to a 1.5% per month finance charges (18% per annum). In the event the account is turned over to an attorney or other agency for collection, or suit is brought on same, or the same is collected through any judicial proceeding whatsoever, Purchaser agrees to pay all costs of collection, (irrelevant of state statues) including but not limited to collection agency fees, attorney’s fees, filing fees, and court costs incurred by Seller. We attempt to be as accurate as possible, however if placing import orders the final price could be affected do to Ocean transit cost. (GRI, BAF PEAK SEASON) increases beyond our control at time of actual shipment. Domestic orders if a price is more than stated on your order we will contact you for instructions before shipping. Domestic orders may be cancelled prior to processing (order picking or order acknowledgement) without incurring any fees. Once an order has been processed, cancellation cannot be accepted. Special order items or import orders CANNOT be canceled and are subject to 20% restocking. Domestic orders canceled are subject to any penalty we incur from the vendor.
Pricing and Approval
Flooring Pro Industries send order acknowledgment for every orders and bill current pricing, it is the responsibility of customers to verify it and confirm pricing. If FPI doesn’t heard back from the customer we assume pricing, quantity and items are agreed and that the order is approved for shipment.
All returns must have a RMA# (return authorization number) written on the package (RMA# may be obtained by email). Goods must be in unused condition and in saleable condition. They must be the original un-opened packaging with all paperwork. Returns must be sent pre-paid and insured to Flooring Pro Industries. We will provide the shipping instructions. Refunds will be processed less the original out-going transportation costs and a minimum restocking fee of 20%. The buyer will be responsible for the return shipping and handling charges. Shipments that are refused, have the incorrect address, etc., will also incur any return shipment charges. No returns accepted after 5 days of receipt of goods.
Orders ship within 2 business days whenever possible. Import orders will be shipped when stock arrives, usually within 3-4 days of US port arrival. Multiple orders going to the same address may be shipped together at our option.